Privacy Policy

1. Introduction

NeatWave Cleaning ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our cleaning services in Cardiff (Bristol and Swansea by arrangement).

2. Information We Collect

3. How We Use Your Information

We use your personal information to:

• Provide and manage our cleaning services
• Send you service quotes and confirmations
• Communicate about appointments and scheduling
• Respond to your inquiries and customer service requests
• Send important updates about your bookings
• Improve our website and services
• Comply with legal obligations

4. Legal Basis for Processing (GDPR)

Under UK GDPR, we process your personal data based on:

• Contract: To perform our cleaning services you've requested
• Consent: When you provide information through our quote form
• Legitimate Interest: To improve our services and respond to inquiries
• Legal Obligation: To maintain records required by UK law

5. Information Sharing and Disclosure

We do NOT sell or rent your personal information. We may share information only with:

• Our cleaning team: To provide services at your property
• Payment processors: To process payments securely (if applicable)
• Legal authorities: When required by law or to protect our rights

6. Cookies

We use essential cookies to ensure our website functions properly and to remember your preferences. If you choose "Accept" on our cookie notice, we also use Google Analytics 4 cookies to measure visits and enquiries (for example clicks on our phone and WhatsApp links). Analytics is off until you accept, IP addresses are anonymised, and we do not use advertising cookies. You can change your choice by clearing this site's data in your browser. Enquiry details, including any property photos you upload, are used only to respond to your request and to send the service emails described above.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure HTTPS encryption for data transmission
• Password-protected admin access
• Regular security updates and backups
• Limited access to personal data (staff only on need-to-know basis)

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Active customers: Duration of service relationship
• Quote requests: Up to 12 months
• Financial records: 6 years (UK tax law requirement)

9. Your Rights Under UK GDPR

You have the right to:

• Access: Request copies of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Limit how we use your data
• Portability: Receive your data in a structured format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

10. Third-Party Links

Our website may contain links to social media platforms (Facebook, Instagram, WhatsApp). These third-party sites have their own privacy policies, and we are not responsible for their practices.

11. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect the most recent changes. We encourage you to review this page periodically.